Through “Al Ameen” service the General Department of State Security has managed to reach out to all walks of the community. Using modern communication methods (a 24/7 Toll Free Number, Email, and fax) it has managed make Dubai safer by getting vital security information through to officials in order to maintain the security and the stability of the community.

In accordance with the directives of HH General Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President & Prime Minister and Ruler of Dubai, the public can assist and communicate any information related to security matters to law enforcement personnel. The service is considered unique in employing the latest technologies and in not requiring the presence of the caller. The information is dealt with in complete confidence, without focusing on the caller’s identity or motives; the focus is on the subject and the authenticity of the information. The service runs 24/7 in complete confidence.

The goal was to find solutions to the problems facing the public being locals, expatriates or tourists, to reflect the bright picture of the country, especially in its efforts in maintaining a safe community for all. Al Ameen also serves as an accurate measure of public opinion; this helps to asses the community’s needs and in future security strategies. But, perhaps the greater goal behind Al Ameen is to make all members of the society partners in maintaining the community’s security. Their contributions make them share the responsibility and the rewards of a safe and secure community. Dubai was named the safest city in the world for four years consecutively; it is our duty, therefore, to maintain this honour.

Because of its distinguished and reputed service, Al Ameen received the trust and support of the whole community, individuals, government and private agencies and above all, the media. The media, through their continuous coverage of the program and its objectives, helped achieve its goals. This clearly highlights the importance of involving all community fractions in maintaining the security.



This is why everyone is invited to participate for the general good and not to hesitate to call the toll-free number 8004888, or send any information via the following fax number 04 2097777 or email us on alamen@eim.ae if they have any information or a suggestion. The call will be dealt with in complete confidence and will not be taken lightly.

For more information, visit the Al-Ameen Website

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