Email | Print

Comment

Recommend this story (*)

[-]Text[+]

Ali bin Salem Al Mahmoud, Director General of the Sharjah Economic Development Department (SEDD), held a meeting with the SEDD''s staff. The meeting aimed to improve services provided by the SEDD to clients and look into the staff''s situations and needs to perform their duties quickly and at a professional level. The meeting was also attended by Nawal Askar, SEDD''s Deputy Director of Economic and Public Relations.
 
The meeting is part of the session scheme "Jalsa", which the SEDD has been organizing on a regular basis. This is the second meeting held by Al Mahmoud within two months. In September, a meeting was held with the SEDD''s customer service staff who receive daily tens of applications submitted by department''s visitors and handle them quickly and in an accurate way.
 
"Such meetings make the management and staff aware of work progress. They help exchange ideas, suggestions and remarks and reach recommendations and decisions which help arrive at better and distinguished performance." Al Mahmoud said.
 
"These direct meetings motivate the SEDD''s staff and make them feel the importance of their duties. They lifted the staff''s feelings of responsibility towards the SEDD and clients to highest levels. Each one feels he is a partner in taking decisions and responsibility. They enhanced the staff''s experience through enabling them to take advantage of the experiences of their associates." He added.
He indicated that "Jalsa" scheme created continual communication between the management and employees. The scheme''s positive effects were reflected on the relationship among the SEDD staff and the relationship between the SEDD and clients.
 
Meanwhile, Askar confirmed that "Jalsa" is one of the most successful schemes of communication between the management and staff. The SEDD organizes the scheme, in which participants are selected randomly, in a regular way, as it helps establish friendly relations between the management and staff. She added that there will be other schemes for the same purpose organized outside the SEDD.
 
Askar expressed her satisfaction of the big interaction between the management and staff during and after these meetings, which is reflected on the level of performance in the SEDD. The high level of performance is confirmed by the management through field following-up, statistics and big satisfaction expressed by clients.
 
The SEDD presented to its staff between 2006 and 2008 a total of 24 encouraging pay increases, 45 promotions and 16 modifications of employment categories, as it is always keen to encourage its staff and develop their performance.
 

Email | Print

RECOMMEND THIS STORY

Your Vote 1 2 3 4 5

Average Rating

Add your own comment: