TNT triumphs at the Middle East Call Centre Awards 2008

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TNT prevails as this year’s winner of the prestigious “Middle East Call Centre Awards 2008”. An event to announce the winners was held at the Crowne Plaza Hotel in Dubai, which was sponsored and organized by INSIGHT - the leading dedicated Call Centre Professional Service Organization in the Middle East region. 
 
“Entry qualification into the “Middle East Call Centre Awards” is both vigorous and demanding, therefore reaching ‘nomination’ status in itself is a laudable achievement and one that recognizes a benchmark of solid performance in the region,” comments Bryan Moulds, Country Manager, UAE on the win. 
 
Finalists for 3 years running, TNT with the help of some recent technology investments, has finally attained recognition as winners of the ‘Middle East Call Centre Awards 2008’. “Winning this award has reinforced our staff dedication and motivation in striving to be the best in delivering value to our customers. This award truly reveals the commendable work and beliefs of the TNT team and its commitment and dedication in serving customers and exceeding their expectations by delivering the ultimate customer experience”, added Bryan.
 
The nominations for the Call Centre Awards 2008 came from across the region and from a diverse range of industries covering finance, telecoms, courier services, insurance and transport. Entrants included both large local organizations and internationally recognized conglomerates, which saw TNT up against the likes of BUPA, DHL, Salik and Arab National Bank to claim the award.
 
Some of the criteria assessed included Strategy, key performance, measurements (internal/external), systems, technology, values, vision, remuneration, incentives, staff engagement, initiatives, engagement, loyalty, satisfaction, customer experience, recruitment processes, development, CSR and what actually differentiates TNT Call Centre making them stand out from the crowd. Once qualified, the Call Centre is audited by an independent commission who will ultimately decide the outcome.
 
INSIGHT, the award organizer  are founders of the Call Centre star rating system, in addition to the prestigious annual “Middle East Call Centre Awards” and have been serving the region for over 13 years. Insight is internationally recognized with global industry accreditation bodies ICMI, CIAC. 

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