- Strategic relationship with Texas-based Energy Future Holdings leverages HCL’s unique IP and IT Infrastructure Transformation capabilitiesto improve operational efficiencies and provide better customer service.
HCL Technologies Ltd. (HCL), a leading global IT services provider, has entered into a five year Transformational IT Infrastructure Management engagement with the Energy Future Holdings Corp (EFH), a Texas-based, privately-held energy company with a portfolio of competitive and regulated energy subsidiaries.
HCL will be responsible for managing EFH’s IT Infrastructure landscape comprising of Data Center (DC), Voice and Data Networks and End User Computing Services. HCL’s Service Desk will provide support to EFH end users, including desk-side support, in complete compliance with the stringent NERC, PCI, SOX and FCC regulatory frameworks. HCL will also be responsible for providing touch services for the centralized and Distributed Data Centers.
R Srikrishna, Senior Vice President & Head-Global Sales, HCL’s Infrastructure Services Division (HCL ISD), observed, “This engagement re-iterates our focus on the Texas region where we continue to invest aggressively, We are well positioned to use our transformational expertise to deliver significant operational efficiencies and provide enriched experience to EFH’s consumers and end-users.”
“We are confident of extending benefits to this engagement through our experience in the global Energy and Utilities space from 50+ other significant engagements. We are committed to strengthening our capabilities in this industry and are excited that EFH has selected us to provide these critical IT services. We are confident that we will deliver a unique IT experience to EFH," said Todd Crandall, Global Head, Energy and Utilities Sector, HCL Axon.
“EFH has enjoyed a very successful relationship with HCL Axon through TXU Energy, and we are delighted to extend our relationship to HCL with this new engagement. We look forward to a long and mutually beneficial partnership” said Linda Jojo, SVP and CIO for Energy Future Holdings.
EFH will leverage HCL’s state-of-the-art MTaaS™ Business Service Management (BSM) platform which provides online, real-time business service visibility and ensures proactive IT management. HCL will also collaborate with EFH to develop an IT Transformation roadmap for the next five years. As part of this roadmap, HCL will be responsible for migration and consolidation of Data Center, Disaster Recovery & Continuity, Next Generation Network Infrastructure and Open Systems & Mainframe Modernization. HCL – AXON has been working with EFH’s subsidiary TXU Energy for the last 2 years in design, architecture, implementation and rollout of TXU’s SAP applications and underlying infrastructure.
HCL was recently ranked as World’s No.1 IT Infrastructure Services Provider by Blackbook of Outsourcing Survey 2009. The company has recently announced many landmark global engagements like Nokia, Reader’s Digest Association, Dr. Pepper Snapple Group and Viacom Inc.
